STR3506 Mysteries, Puzzles and Imagination
(Formerly MOB3506 Mysteries, Puzzles and Wicked Problems)
4 Advanced Management Credits
The course will help you learn how to think insightfully and become a skilled problem solver. Excelling in both is essential for success, no matter what your choice of career. Employers rank critical thinking and problem solving as prized skills that are difficult to find in business school graduates. A rising number of companies look for these skills using case interviews.
We will learn a variety of techniques and approaches to solving strategic, consequential, and wicked problems. Wicked problems are messy, multifaceted, lack sufficient information, and are difficult to solve. It is easy to get them wrong, especially under time pressure. We will approach them as mysteries or puzzles to better solve them. And we will learn how imagination might play a role in solving business problems.
Using various techniques and ways to think, we will learn to frame problems well to make sense of messy, ambiguous situations; identify needed evidence without wasting time on irrelevant information, draw upon different business disciplines but not be limited by any, find the story in numbers, use judgment, be original, and so much more. Throughout the course, I will ask you how you thought and made decisions and how others thought and made decisions. Effective problem solving needs such awareness about oneself and others.
The course uses a workshop format to emphasize in-class exercises and practice. We will minimize using conventional cases (14 pages of text and many more with exhibits). Instead, to simulate case interviews and workplace realities, we will use cryptic cases and live cases.
Few business schools teach problem solving rigorously. Acquiring this skill will differentiate you in the job market, prepare you for doing well in case interviews, and position you for success in your career of choice.
Prerequisites: (FME 1000 and FME 1001) or (MOB 1010 and EPS 1000)